My Order
Most orders are processed and shipped within 1–3 business days. Once shipped, delivery times depend on your location, but we’ll always provide a tracking number so you can follow your package.
We ship worldwide! U & Mi jewelry is packed with care and sent to wherever you are, so you can enjoy our pieces no matter where you live. Shipping costs are calculated at checkout based on your location.
Most of our jewelry is made to order, so we start creating your piece as soon as your order is placed. If you need to cancel, please contact us within 24 hours.
General
For sanitary reasons, we cannot accept returns on worn or handled pieces. We provide clear photos, descriptions, and sizing so you can feel confident in your purchase, and I’m happy to answer any questions before you order.
If you have any concerns with your order, please reach out and we’ll work with you to find a solution.
Yes! Each piece is handmade, and natural gemstones may vary slightly in color or pattern. These small differences make your jewelry unique and special.
Absolutely! We love designing custom jewelry. Send us a message with your ideas, and we’ll work with you to create something one-of-a-kind.
Jewelry
Yes! We offer repairs for most of our pieces. Please reach out with details and photos, and we’ll guide you through the repair process.
Don’t worry! Contact us, and we’ll do our best to help you find a replacement.
Yes! Most of our collection is safe to swim or shower in. After swimming in the ocean or a pool, rinse your jewelry with fresh water to keep it looking its best.
Important: Pearls are very delicate and can be damaged or discolored by water, so we strongly recommend removing them before swimming or showering.
